Unbabel Announces Strategic Research to Improve Multilingual Conversational Chat and Advance Customer Service with AI

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Unbabel, the AI-powered, human-refined translation platform that enables multilingual customer service at scale, announced today that the company’s AI research team is partnering with Carnegie Mellon University, INESC-ID, and Instituto de Telecomunicações to dramatically improve multilingual conversational chat. The MAIA: Multilingual AI Agent Assistants large scale research project will augment customer service agents with AI, making it more efficient for enterprises to deliver chat in 30 languages and improve customer satisfaction through human empathy.

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